Frequently asked questions


Q: Do providers at Greenhouse Therapy Center accept insurance?

A:  We are in-network providers for Anthem Blue Cross and Aetna plans that cover your mental health/behavioral health services. Occasionally Anthem or Aetna mental health/behavioral benefits are "carved out" to a different insurer, such as Optum, so always conduct a thorough benefits check prior to your first appointment to determine if you will have in-network or out-of-network benefits for Greenhouse's mental health services or OT services.

If you have out-of-network mental health coverage through a PPO plan with a different insurer, you may still be able to get your services reimbursed by your insurer, according to the details of your plan. We are happy to provide you with what is called a "superbill" upon request which you may submit to your health insurer and/or your HSA/FSA plan for partial reimbursement of what you paid to Greenhouse for your services.  Please note: we cannot guarantee reimbursement eligibility. It is recommended to contact your insurance company member services team for full details.

Q: What are your business hours?

A: Greenhouse Therapy Center is comprised of providers who manage their own schedules. Depending on provider availability, there may be appointments available Monday through Sunday between 7am and 9pm. 

Q: Is Greenhouse Therapy Center accepting new patients?

A: Please complete the appointment request form or email [email protected] to inquire about availability for psychological counseling, psychological testing, OT, or other forms of therapy.

Q: How do I get my child started with in-home DIR/Floortime services?

A: Greenhouse Therapy Center has partnered with Positive Development in order to expand our DIR/Floortime program. In order to get started with Positive Development, please visit their website and click the "Get Started" button: www.positivedevelopment.com.

Q: How do I get myself or my child psychological/psychoeducational diagnostic testing? 

A: Greenhouse offers skillful and individualized diagnostic psychological and psychoeducational testing for children, adolescents, and adults to provide recommendations that help target treatment planning and life planning. Please visit our testing & diagnostic assessment page for more details and email us to be placed on our waiting list. 

Greenhouse Therapy Center
913 E. Walnut St. Pasadena, CA 91106
(626) 795-7910

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